Seasonal Retail Key Holder

New York, United States · Food and Revenue expand job description ↓


Owned by the City of New York, the High Line is programmed, maintained, and operated by Friends of the High Line, in partnership with NYC Parks.We raise nearly 100% of the High Line’s annual budget.

Through excellence in operations, stewardship, innovative programming, and world-class design, we seek to engage the vibrant and diverse community on and around the High Line, and to raise the essential private funding to help complete the High Line’s construction and create an endowment for its future operations.

Job description

Seasonal retail key holders help ensure all High Line Shop policies, procedures, and controls are followed. This role assists in supervising retail associates, setting the example for membership, conducting merchandise sales, and acting as an ambassador to park visitors.

This is a full-time, temporary, non-exempt position that requires working outdoors in the park from April – November; work schedules include weekends and holidays.


Sales and memberships

● Greet customers in a friendly, welcoming manner

● Motivate team to meet and exceed membership and sales goals

● Identify customer needs and offer appropriate recommendations

● Prioritize customer satisfaction and overall positive experience on the High Line

Shop operations

● Open and close shops in accordance to Retail procedure

● Accurately reconcile cash registers

● Perform necessary daily cash deposits in accordance to Retail procedures

● Ensure that all shop inventory is fully stocked; maintain housekeeping and visual standards

Merchandising standards

● Safeguard the shop’s inventory in accordance to the FHL’s loss prevention policies

● Provide timely and constructive feedback to associates, when appropriate

● Communicate with the assistant store manager and senior key holder to resolve any issues or problems that may arise


Required qualifications

● Must have a positive, high-energy, friendly, outgoing, and engaging personality

● Previous sales experience with cash handling

● Previous supervisory experience

● Extensive customer service and cash handling experience

● Enjoys interacting with the public; excellent interpersonal and communication skills

● Consistent weekend availability from April – November

Preferred qualifications

● Passion for sustainability, local history, public art, architecture, and/or horticulture


Candidates must be able to

● Work outdoors in both warm and cool temperatures

● Lift up to 35 lbs.

● Move about the store, talk with customers, reach, stoop, crouch, and climb ladders, and be present at the counter for the majority of the shift


  • Medical benefits (for full time)
  • Paid sick time
  • Discount on High Line merchandise
  • Employee Assistance Program
  • Individuals can contribute into a 403(b) retirement plan (no organizational contribution or matching)

This position pays $18/hour

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By submitting this application and accompanying documentation for consideration of employment with Friends of the High Line Inc. (FHL) I certify that the facts set forth are true and complete to the best of my knowledge. I authorize FHL to verify the accuracy of the information provided and to obtain references on my work performance as described in this application. I hereby release FHL from any/all liability of whatever kind and nature, which, at any time, could result from obtaining reference information and/or making employment decisions with such information as a consideration. I understand that, if employed, false statements or purposeful omissions of facts of any kind in this application shall be considered sufficient basis for termination of employment. However, I further understand that the policies, rules, regulations of employment or anything said during the interview process shall not be deemed to constitute the terms of an implied employment contract.